Genghis Khan Mongolian Grill App Support

Need Help? Contact Our Team!

We’re here to assist with any issues, feedback, or questions about our app. Below are the best ways to reach us:

How We Can Help

• � Orders & Reservations: Troubleshooting, cancellations, or payment issues.

• ⚠️ App Problems: Bug reports, crashes, or performance concerns.

• 💡 Feedback & Suggestions: Let us know how we can improve!

• ❓ General Questions: About features, promotions, or restaurant details.

Contact Options

1. Email (Recommended for Non-Urgent Requests)
📧 Email: support@gkbbq.com
Response Time: Within 24-48  hours (Mon-Sun).

2. Phone (For Urgent Issues)
📞 Phone: 816.753.3600
Hours: 11:00 AM – 09:00 PM (Daily).

Support Hours

• Monday–Sunday: 11:00 AM – 09:00 PM (Local Time).

• Holidays: Limited availability (check app notifications).

What to Include in Your Message

For faster help, provide:

• Your name and order/reservation number (if applicable).

• Device type (e.g., iPhone 14, Samsung Galaxy S23).

• A detailed description of the issue (screenshots welcome!).

Frequently Asked Questions (FAQs)

🔹 How do I reset my password? → Go to [Profile] > [Forgot Password].
🔹 Why is my payment failing? → Ensure your card details are correct or try another method.
🔹 Can I modify a reservation? → Yes, via the app or by calling us.

We Value Your Patience!
While we aim to resolve issues quickly, complex problems may take longer. Thank you for supporting Genghis Khan!